Returns & Exchanges

At Balanced Brand, we want you to feel confident in your purchase.

Returns and Size Exchanges

You may request a refund or size exchange for regular, non-personalized apparel within 30 days of delivery. Items must be unworn, unwashed, and have their original tags attached. Trying items on for fit is welcome.

Customers are responsible for return shipping costs for sizing or change-of-mind returns.

Custom and Personalized Orders

Custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or we made an error with your order.

How to Request a Return

Contact us through our website’s Contact page with your order number and whether you would like a refund or size exchange. Please contact us before shipping your item back so we can provide return instructions.

If your order arrives damaged or incorrect, include photos and a description of the issue so we can help resolve it.